Refund & Exchange Policy
We value your business and work hard to ensure product quality. Please read our policy carefully — returns and exchanges are very limited and only allowed under specific conditions.

👉 Important: We do not offer refunds for any reason. Exchanges are only allowed if the product is the wrong size or defective. Please review product details carefully before purchasing to avoid sizing issues.
Eligibility for Exchanges
Exchanges are only accepted if your item is defective, damaged in transit, or if you received the wrong size or item.
Requests must be made within 5 days of receiving your order.

Items must be unused, unopened, and in their original sealed packaging unless the defect itself makes this impossible.
Exchange Process
To initiate an exchange, email us at [contact@healtytrends.store] with your order number and any relevant photos or videos of the issue.

Once your exchange is approved, you will be responsible for the return shipping costs to our warehouse, and the shipping cost for us to send the new item back to you.
The warehouse will only process the exchange after receiving the returned item and confirming that it meets our conditions.
Non-Returnable Items
We do not accept returns or exchanges for wrong size, color, or change of mind. Please double-check your size and the product details before purchasing.

Gift cards, promotional items, and sale/clearance products are final sale.
Opened or used skincare products are non-returnable unless defective.

Refunds
No refunds will be issued under any circumstances.
If an exchange is approved, store credit will be issued (minus a 10% restocking fee) instead of a monetary refund. Store credit never expires and can be used for future purchases.

Return Shipping
Customers are fully responsible for return shipping costs.
A trackable shipping method must be used — we cannot process exchanges for lost or untraceable returns.
Damaged, Defective, or Incorrect Items
If your order arrives defective, damaged, or incorrect, you must notify us within 7 days of delivery with photos or videos as proof.
Once verified, we will either:
Send a replacement at no cost, or
Issue store credit (minus a restocking fee).

How to Start an Exchange
Email us at [contact@healtytrends.store] with your order number and proof of the issue.
Wait for approval before sending anything back.

Unapproved or ineligible exchanges will be refused.

Policy Updates
We may update this policy at any time. Please review before purchasing.